IT Compliance:

• Ensure the company adheres to relevant IT regulatory and compliance standards.
• Conduct regular audits, maintain documentation, and provide reports to stakeholders.
• Assist in developing and implementing IT policies and procedures.

Technical Support:

• Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents, escalating complex issues when necessary.

Backup IT Infrastructure Management:

• Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure.
• Ensure proper data backups and disaster recovery processes are in place.

Microsoft Office 365 Administration:

• Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams.
• Monitor system performance and ensure availability and security of services.

CCTV and Card Access Systems:

• Provide support for the company’s CCTV and card access systems.
• Troubleshoot and resolve issues, ensuring the systems function effectively.

User Training and Support:

• Conduct small IT demos and training sessions for employees to enhance their technical proficiency.
• Develop user guides and provide ad-hoc training as needed.

General IT Support:

• Assist with IT asset management, including procurement, deployment, and maintenance.
• Participate in IT projects and collaborate with team members to meet departmental goals.