IT Compliance:
• Ensure the company adheres to relevant IT regulatory and compliance standards.
• Conduct regular audits, maintain documentation, and provide reports to stakeholders.
• Assist in developing and implementing IT policies and procedures.
Technical Support:
• Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents, escalating complex issues when necessary.
Backup IT Infrastructure Management:
• Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure.
• Ensure proper data backups and disaster recovery processes are in place.
Microsoft Office 365 Administration:
• Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams.
• Monitor system performance and ensure availability and security of services.
CCTV and Card Access Systems:
• Provide support for the company’s CCTV and card access systems.
• Troubleshoot and resolve issues, ensuring the systems function effectively.
User Training and Support:
• Conduct small IT demos and training sessions for employees to enhance their technical proficiency.
• Develop user guides and provide ad-hoc training as needed.
General IT Support:
• Assist with IT asset management, including procurement, deployment, and maintenance.
• Participate in IT projects and collaborate with team members to meet departmental goals.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
• Minimum 3 years of experience in IT service support or a related role.
• Hands-on experience with Microsoft Office 365 administration.
• Hands-on experience with Microsoft Server Administration
Technical Skills:
• Strong knowledge of IT compliance and regulatory requirements.
• Proficiency in managing CCTV and card access systems.
• Familiarity with IT infrastructure components, including networks and servers.
Soft Skills:
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills to work effectively with end-users and stakeholders.
• Ability to deliver training and presentations to non-technical audiences.
Certifications:
• Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage.
